Privacy Policy

As a valued Dragged Around London customer, your personal privacy is very important to us. We respect and protect your right to privacy especially when it comes to us.

Any information you provide to Dragged Around London will be treated in accordance with the terms of the Data Protection Acts, 1988 and 2003 and/or such amending or replacement legislation as may be adopted in Ireland from time to time.

This policy only applies to Dragged Around London. Ticketing tools and merchants that we use have their own privacy policies and you are encouraged to review theirs.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site, information you provide to us when buying tickets (we do not collect credit card or debit card information that is solely the custody of our merchant services.) We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Use of Customer Information

Your information is collected when you request information from us, contact us or make a booking with us. We will up-date your information whenever we get the opportunity so that it is current, accurate and complete.

Any information obtained via this website will be used by Dragged Around London Ltd to identify you as a customer, to process your booking and to deliver relevant information to you in connection with your purchases. For these purposes, we may transit your personal information to our own offices, authorised agents, other carriers and services providers. Your personal information and any records relating to your purchases will also be retained for audit functions.

We only use your email address for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features on, or offers through, Dragged Around London.

Are my personal details secure?

Your personal information is submitted on a secure server with a minimum of 128-bit SSL encryption provided by Google, Outsavvy, Moosend and Stripe and is used only to generate your ticket and/or contact you if there is any problem with your booking. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at team@draggedaroundlondon.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at team@draggedaroundlondon.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.